To cancel or reschedule lessons, get in touch with your tutor directly as soon as possible and reschedule the lesson for another time.
If you cancel a lesson less than 1 hour before the scheduled lesson time, you'll get charged 100% of the lesson fee. If you fail to turn up for a lesson, you will also be charged 100% of the lesson fee. You can find more details about this in our Terms of Service and Cancellation Policy.
This policy is in place to ensure our tutors' time is respected. So please, if you need to cancel or move a lesson, do it well in advance!